Frequently Asked Questions
How do I track my orders?
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can log into your Ivy York account and find all your order information. Click on "My Orders" and click on "View Details" and you can click on "Track" to find out where your package is. You can also submit a ticket to find out about your order.
How long does it take for my order to ship?
When you place an order with Ivy York we will have to process the order first. Processing usually takes 1-7 business days for your order.
How do I cancel an order?
If you feel like you need to cancel an order, then please email us on our support address. Please note that once an order has shipped we can not cancel the order. Please wait for your package to arrive and you may either keep it or contact us to arrange a refund.
Do you offer Cash on Delivery ?
No, Ivy York does not accept Cash on Delivery as a payment method.
Am I able to apply multiple discount codes?
Only one coupon code is eligible per order.

It is also very convenient to apply the coupon to your order.
After you check out from the shopping cart, under the Order Summary, please enter your coupon code, then apply, the coupon will be applied successfully.
What methods of payment do you accept?
At the moment we only accept Paypal, which is secure and convenient.
Will you restock items that have sold out?
We do apologize for the inconvenience. If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock within the next few weeks, it is likely to be removed from our online store.
How do I unsubscribe from newsletters?
If you do not want to keep up with our latest items and promotions, you may unsubscribe by simply clicking the unsubscribe link at the bottom of every email we send and follow the instructions.
My question is not anwsered in FAQ. What can I do?
Please contact us via email and we will answer any sales question.