Returns Policy
What is your return policy?
You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us.
Ivy York does not accept returned items that were sent back by you directly without checking with us first.
Ivy York does not take responsibility for any items lost during the return shipping.
How do I return my order?
Unfortunately, we do not provide any return label at delivery of your order. If you wish to return it, please contact us via email or chat; we will be happy to provide you with the return instructions and a return label.
Have you received my return?
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

The product(s) must be received within 30 days. It must be unused – in its original packaging with labels and the protective box intact - and still in the same new condition as when the package was received.

If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.
When will I receive my refund?
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return.

We appreciate your understanding that, although we work as quickly as possible, it is possible that this process may take several business days to complete.

Kindly observe that Ivy York is not responsible for any items lost during the return shipping. Therefore, we strongly recommend you to use registered mail and provide us with the tracking number of your returning package.